Terms and Conditions

1. Introduction

Welcome to Roaming Rehab. By using our services, you agree to abide by the following terms and conditions. These terms govern your use of our mobile physiotherapy services, including physiotherapy treatment and dry needling.

By attending an appointment with a Roaming Rehab physiotherapist, you acknowledge that you willingly give consent to our physiotherapists to perform any and all necessary examinations and treatment procedures in accordance with their professional training, qualifications, and understanding of your injury.

You understand that you have the opportunity to discuss the nature and purpose of your physiotherapy care with your physiotherapist before any treatment is performed, and that you may opt out of treatment at any time.

2. General Terms and Conditions

Appointment Scheduling and Cancellation

Appointments must be scheduled in advance.
Cancellations or rescheduling must be made at least 24 hours before the appointment time. Failure to do so may result in a cancellation fee.
Roaming Rehab reserves the right to apply a cancellation fee up to 100% of the service cost for appointments cancelled with less than 24 hours' notice.
When funding treatment through third parties such as, but not limited to, NDIS and Return To Work SA, the cancellation policy and procedures are subject to those organisations' policies, which may include notice periods longer than 24 hours. Please contact associated third parties directly for further information.
If a client arrives late or is not at the scheduled location within 15 minutes of the scheduled time, a Did Not Attend (DNA) fee may apply. The application of this fee, up to 100% of the scheduled consultation fee, is at the discretion of the therapist.

Payment

Payment is required at the time of service unless otherwise arranged.
We accept cash, credit cards, and electronic funds transfers.

Refunds

Roaming Rehab does not offer refunds for any therapy appointments. However, we always strive for 100% consumer satisfaction. If you have any concerns or issues with your treatment, please contact us to discuss.

Travel Fees

Travel fees often apply and will vary depending on the location of treatment.
In some cases, travel fees are included within the quoted price, as per mentioned on the website.
When calculating travel fees, this can include the distance and time required for the therapist to travel from their preceding location to the treatment location, as well as the distance and time required for the therapist to return to their next required location.
The application of travel fees is at the discretion of Roaming Rehab.

Therapist Arrival Time

Due to the nature of providing a mobile service, your therapist may arrive late to scheduled appointments. We strive to minimize delays and appreciate your understanding and flexibility in such cases.

Confidentiality

All patient information and records are confidential and will be treated in accordance with applicable privacy laws.

Limitation of Liability

The director of Roaming Rehab and any employees of this business shall not be held liable for, nor accept any responsibility for any injury, loss, or damage sustained by any person or persons resulting from treatments or procedures delivered in this practice or by our physiotherapists or in any way whatsoever, except where such injury, loss, or damage arises from negligence of the business director or the business employees.

Consent to Obtain Information

To facilitate the processing and management of your injury or condition, you acknowledge and accept that it may be necessary to communicate details of your medical condition with treating practitioners, rehabilitation consultants, case managers, and solicitors involved in your case.
By signing these Terms and Conditions, you give permission to Roaming Rehab to exchange information about your injury, condition, or claim, as well as significant past medical history, with individuals deemed necessary by Roaming Rehab.

Right to Refuse Service

Roaming Rehab reserves the right to refuse service to any client. Reasons for refusal may include, but are not limited to:
Safety concerns for the therapist or client
Client behaviour that is abusive, threatening, or inappropriate
Medical conditions that contraindicate physiotherapy treatment
Lack of client cooperation or compliance with treatment recommendations
Inadequate facilities or environment that prevent the safe and effective delivery of treatment

Changes to Terms and Conditions

Roaming Rehab reserves the right to modify these terms and conditions at any time. Changes will be posted on our website under our terms and conditions section.

3. Consent to Physiotherapy Treatment

By receiving treatment from Roaming Rehab, you consent to the following:

Treatment Scope

You consent to receive physiotherapy treatments which may include, but are not limited to, manual therapy, exercise therapy, electrotherapy, and advice on injury prevention and management.

Risks and Benefits

You acknowledge that physiotherapy treatments have potential risks and benefits. Risks may include, but are not limited to, temporary soreness, discomfort, and in rare cases, injury. Benefits include pain relief, improved mobility, and enhanced physical function.

Responsibility

You agree to provide accurate medical history and inform your physiotherapist of any changes in your health status.

Right to Refuse

You have the right to refuse or discontinue treatment at any time.

4. Consent to Dry Needling

Dry needling is a specific technique used by physiotherapists to treat pain and dysfunction. By consenting to dry needling treatment, you acknowledge and agree to the following:

Description of Dry Needling

Dry needling involves the insertion of thin, sterile, single-use needles into specific points in the muscles to relieve pain, reduce muscle spasm and tightness, enhance healing response, and promote other positive responses such as improved range of motion and decreased trigger point activity.

Benefits

Benefits may include pain relief, reduced muscle tension, improved mobility, accelerated healing, and enhanced muscle function.

Risks

Risks associated with dry needling may include minor bruising and bleeding, temporary soreness, infection, tiredness, nausea, and in extremely rare cases, injury to nerves or organs, including pneumothorax (collapsed lung).

Procedure

The procedure will be explained to you in detail before treatment. You will have the opportunity to ask questions and understand the expected outcomes.

Consent

You consent to receive dry needling treatment as part of your physiotherapy care.

Right to Refuse

You have the right to refuse or discontinue dry needling treatment at any time without affecting your access to other physiotherapy treatments.

5. Website Terms and Conditions

Use of Website

By accessing and using our website, you agree to comply with these terms and conditions.

The content on the website is for general informational purposes only and is subject to change without notice.

Intellectual Property

All content and materials on the website, including text, graphics, logos, images, and software, are the property of Roaming Rehab or its licensors and are protected by copyright and other intellectual property laws.

Limitation of Liability

Roaming Rehab makes no representations or warranties of any kind, express or implied, about the accuracy, reliability, completeness, or suitability of the information on the website.
Roaming Rehab shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of the website

Links to Other Websites

Our website may contain links to third-party websites. These links are provided for your convenience. Roaming Rehab does not endorse or make any representations about third-party websites. We are not responsible for their content or availability.

Changes to Terms

Roaming Rehab reserves the right to modify these website terms and conditions at any time. Changes will be effective immediately upon posting on the website.

6. Acknowledgement and Agreement

By continuing to use this website you acknowledge that you have read, understood, and agree to the terms and conditions and consent to treatment provided by Roaming Rehab, including the website terms and conditions and consent to obtain information.